At the moment we accept only payments in full made online on our website.

We understand that unforeseen circumstances can arise, causing our customers to cancel their trips. However, we regret to inform you that we do not offer refunds for cancelled trips. This policy allows us to plan and organize our trips in advance, ensuring the best possible experience for all our customers. We recommend purchasing travel insurance to protect your investment in the event of a cancellation. If you have any further questions, please do not hesitate to contact us.

To participate in the 5-day canoe trip from Fort William to Inverness, you should have a moderate level of fitness. You will be paddling for several hours each day, so some upper body strength and endurance will be required. However, you do not need to be an athlete or have extensive canoeing experience. The trip is suitable for most people with a reasonable level of fitness. If you have any concerns about your fitness level, please consult with your doctor before booking the trip.

During our Scotland canoe trips, we will be wild camping and it's important that you come prepared. We have provided a full list of what to bring in the "Plan Your Trip" section on our website to ensure you have everything you need for an enjoyable and comfortable experience.

We offer a diverse menu with three-course dinners every day during our Scotland canoe trips. We can accommodate most dietary requirements, including vegetarian and vegan options. Please let us know about your dietary needs when booking your trip, and we will make sure to cater to them.

We kindly inform that the minimum age requirement for our canoe trips is 18. We apologize for any inconvenience this may cause and hope to offer family-friendly trips in the future. Thank you for your understanding.

Our events are predominantly held outdoors, and will take place come rain or shine. However, if weather conditions pose a safety risk, we will contact you by email and text to suggest an alternative date.

If your event is cancelled due to corona restrictions, we will email and text you to let you know. You can then choose an alternative date, credit towards a future event or a full refund.